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Delivery Promise

Our delivery promise

Your abrasives delivered overnight or it’s FREE*

We know you need your abrasives delivered FAST, and we’re confident we can deliver.  Simply confirm your abrasive order before 4pm on any business day, and we guarantee to have them delivered the next working day, or it’s free!

This guarantee applies to cutting discs, flap discs, grinding wheels, linishing belts, sanding discs, and all abrasive products currently in stock – now that’s commitment!

Not ordering abrasives?  No worries!  We’ll still aim to have your products delivered overnight, and we’ll still let you know if there’s any delays.  It just won’t be FREE if you don’t receive it overnight.

 

A few T’s & C’s…

To make sure we can deliver on our overnight delivery guarantee, here’s a few things to keep in mind…

• Orders must be confirmed by 4.00pm. While we strive to process all orders received before 4pm, the best way to ensure your order is confirmed is to: order online, call us on 0800 278 600 or email sales@euromarc.co.nz.
• If your abrasives have not arrived on the following morning, give us a call and let us know by 10.00am. We’ll track the order to make sure it is delivered during the day.
• Delayed?  We’ll let you know right away!  It’s unlikely, but it can happen. If it’s urgent, we’ll find another solution.
• Couriers have days off too!  Overnight delivery works on standard business days – this means Monday to Friday excluding public holidays.
• On occasions where the order deadline may need to be brought forward (e.g. stocktaking), we will provide notice via our email newsletter.
• Rural delivery?  We’ll process and dispatch your order, but it may take a little longer for delivery.  Same for DG classified products.
• International orders overnight?  We wish!  Although we’ll deliver internationally, overnight delivery can’t be guaranteed – maybe one day!  Give us a call for more details on international shipping.
• Exceptional circumstances – cyclones, earthquakes, road closures, traffic accidents…there are some things we can’t control.  We can't cover for courier network transit delays (including, but not limited to weather disruptions) and  in these rare instances we’ll still strive to get your products delivered on time, but we can’t accept liability for delays out of our control.

One low flat shipping rate

Any size. Anywhere. Just $5.90+GST.

There’ll be no surprises here!  All orders ship at one low flat rate.  Size and location don’t matter.  We’ll ship your order anywhere in New Zealand and it will only ever cost you $5.90+GST per order. (Please note, specialised delivery services, e.g. Saturday delivery, or urgent same-day delivery, may incur an extra fee, just ask the team.)

Delivery address

Our couriers will deliver almost anywhere!....Just not to a PO Box address.  So when you place your order, make sure you give us a physical address.

For your security they’re also pretty strict with getting your sign off before leaving the goods.  If you need those products urgently, make sure there’ll be someone there to sign for the order – if not, the courier will leave a card-to-call and you’ll need to arrange re-delivery or pick it up from your local depot.

Tracking your order

You can view the status of your order by logging in to your Euromarc account online.  Here you will find information on all your current orders, invoices and order history.

International shipping

Located outside of New Zealand?  Contact us and we'll see what we can do.   Simply send an email to sales@euromarc.co.nz  and let us know where you’re located and what products you’re interested in or phone +64-6-278 6006. 

International freight charges will apply.

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