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Returns

Returns

Something not right with your order? Not a problem!

The important thing is you get the products you need to keep your business moving. So if it’s not right, we’ll fix it.

Download and print a return form below and send it with the products back to the address provided.

Downloadable returns forms

Trade Customers: click here
Retail Customers: click here

Return address

Euromarc Distribution Centre
Unit 3, 113 Pavillion Drive
Mangere
Auckland


Returns FAQ’s

Will I get a refund or exchange?
As long as the goods are returned unused within 14 business days, in original condition with a copy of the relevant purchase paperwork, once received, we can offer a refund, credit or exchange whatever you prefer.

What if the goods are damaged?
We ask that you inspect all goods at the time of delivery. If they are delivered damaged, contact us within 24 hours of delivery and we will send a replacement. In this instance we will require photo evidence for our courier’s records, or in some instances we may require the products to be returned.

What if the products are faulty?
If the product is not performing, and you suspect it is faulty, give us a quick call on 0800 278 600. Customer satisfaction is our #1 priority, so we’ll arrange to have the faulty product collected and a replacement sent out to you ASAP!

Do I have to pay for shipping?
If it’s our fault, no. We’ll credit you for your costs in returning incorrect or faulty items. If the return is because of a change of mind, or the wrong product was ordered, you will have to pay for the returning of the items.

Does Euromarc charge a restocking fee?
If it’s our fault, no. We’ll credit you for your costs in returning incorrect or faulty items. We have a strong focus on prompt dispatch so we can ensure your goods get to you overnight, it's not easy but we work hard to make it happen. Ultimately processing returns comes at a distraction and a cost so there will be a charge if you simply change your mind or made a mistake. We try and keep these reasonable though, there is a minimum charge of $6.50. If you want to find out beforehand just email the team at sales@euromarc.co.nz.

 

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